I had a great conversation with Bob Azman, host of the All Things Considered CX podcast and he was gracious enough to share it with all of you! We had a great discussion around the universal applicability of CX to any organization, and how if you think of way your computers Operating System (OS) drives every calculation (ie. decisions) and determines the best way to allocate realtime system resources (ie. budget/funding) all the while constantly listing for input from it's users to drive the best outcomes because it was programed that way; What if your business operated the same way, using CX as it's blueprint for success...?